FREQUENTLY ASKED QUESTIONS

Q) Why should we Buy Direct from Accessories-Fireplace.com vs. Other well known retail competitors?

A) We get asked this and other great questions like…“How can you offer such great value?” on a daily basis.

At Fireplace Accessories Shop you will never pay for:

High Salespersons Commission

Individual per item shipping

High retail rent & overhead

High Cost Media Advertising

This is the kind of overhead that usually drives prices through the roof. If you ever see TV or hear Radio advertising from Fireplace Accessories Shop it is sponsored by our product manufacturers due to our performance to further increase product exposure and has no bearing on your final consumer cost.
We have hand picked a few exclusive relationships with manufacturers that meet our rigid quality standards for the Fireplace Accessories we offer. This keeps us from spending the majority of our time dealing with angry customers, workmanship issues or warranty complaints. We prefer to spend our time marketing and delivering product to satisfied customers. Anyone can sell a cheap inferior product at a cheap price.

Q) Who is Fireplace Accessories Shop?

A) Accessories-Fireplace.com is owned and operated by epShops. We have successfully operated a community of websites Internationally continuously since 1999.

Q) How can I be sure that Accessories-Fireplace.com is Legitimate?

A) Accessories-Fireplace.com is secured by Network Solutions to the fullest extent of their $1,000,000 Guarantee in order to assure you it is safe for you to submit your credit card and other personal data. A Networks Solutions SSL Certificate (Secure Sockets Layer), also called a Digital Certificate, creates an encrypted link between our Web site and your browser. This link ensures that all data passed between the Web site and your browser remains private and secure. This in turn prevents hackers from stealing private information such as credit card numbers, names and addresses.

Q) I have questions regarding my transaction. Can I call?

A) The quickest way to get most of your questions answered is by email. If you prefer to call, please call: 1-888-250-8941.

Q) Where are my orders shipped from?

A) All customer orders are shipped directly from the products manufacturer, thus when you have multiple products in a single order, they usually will arrive in separate deliveries.

Q) How can I find out the status of my shipment?

A) Login to your account and click on “Order Tracking".